Frequently Asked Questions



  1. Is DG BPO the right fit for my business or organization? 
  2. DG BPO strives to provide tangible value for all of our customers.  However, in order to determine if our services make sense for your business, it is essential we conduct a formal consultation.

  3. Why should I trust DG BPO? 
  4. DG BPO creates solutions which are transparent and we are accountable to activity.  By being transparent, we can achieve a high level of trust.

  5. How much does it cost to work with DG BPO? 
  1. All of our solutions are priced to meet the needs of your business. 

  2. Are there any hidden fees?
  3. There are no hidden fees as all billing is pre-paid.

  4. Is there any financial risk in working with DG BPO? 
    DG BPO requires 24 hours notice for cancellation of services.  All monies received for services extending beyond the cancelation will be refunded in its entirety.

  5. When will my company realize a return on investment (ROI) from utilizing DG BPO? 
    Depending on the service, the ROI varies.  However, generally DG BPO recommends piloting a small operation extending 10-12 weeks in which a high level of efficiency can be realized before increasing the scope of the service.

  6. How much ramp up time is required? 
    The ramp up time for each service varies depending on your needs.  DG BPO has a constant supply of professional resources to reduce the ramp up time.

  7. Will a project manager be required? 
    DG BPO requires a point of contact to be accountable to.  In addition, DG BPO will assign a project manager to work with your POC to optimize efficiency.

  8. What if I do not like my agent? 
    DG BPO is extremely resourceful.  Should you want to replace an agent, we can accommodate.

Still have questions? 
Send us a message and one of our friendly staff will contact you shortly.